Refund and Returns Policy
At Rimon Rajon Ceramics, we strive to provide quality products and excellent customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below:
1. Returns:
We accept returns within 15 days from the date of purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as you received it. A proof of purchase is required.
2. Refunds:
Upon receipt and inspection of your return, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment. Please note that shipping costs are non-refundable.
3. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at 01709848885 We will arrange for a replacement or refund, including any associated shipping costs.
4. Exchanges:
If you need to exchange an item for a different one, please contact us at [contact 01709848885 . You will be responsible for any price difference, and we will guide you through the exchange process.
5. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item. In such cases, we will provide instructions for the return process.
6. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Customized or personalized items.
- Clearance or sale items.
7. Cancellation of Orders:
If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be canceled, and the standard return policy will apply.
Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Rimon Rajon Ceramics
Patalir Mor, Dubolhati Road,
Naogaon 6500, Bangladesh.
Email: returns@rimonrajonceramics.com
Phone: +8801709848885
Changes to this Policy:
We reserve the right to update or modify this Refund and Returns Policy at any time. Please review this page periodically for changes.